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Returns & RMA Process

If a return is necessary, we work with you to find the right solution. Many issues are resolved before anything ships back.

How it works

Five steps, and the first one often makes the rest unnecessary.

1

Contact technical support first

Many issues turn out to be configuration, drivers or firmware, solvable without a return. If you are experiencing a problem with your product, please contact us first: support@framos.com, or use the form below.

2

Receive your RMA number

After reviewing your case, our team will issue a case-specific RMA number and a returns form.

3

Ship the product

Please send the item along with the completed returns form to the address provided. Shipping instructions will be included with your RMA.

4

Evaluation and processing

Once we receive the product, we will evaluate the issue thoroughly. In some cases, the item may need to be returned to the manufacturer. You will be informed of any expected delays.

5

Stay updated

We will keep you informed throughout the entire process, from return confirmation to resolution.

Start a return request

This starts step 1. Technical support reviews your case and issues the RMA number if a return is needed.

Already returned a product?

For status updates on an existing RMA: rma@framos.com. Please include your RMA number in all correspondence.

Our commitment to you

If issues arise with your vision system, sensor module, or frame grabber, our support team will do everything possible to find the best technical and commercial solution. We bring decades of experience and strong manufacturer partnerships to every case - whether it is configuration assistance, repair, or return.

Looking for something else?

Downloads, documentation and direct engineering support live in the Support Center.

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