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Customer Support

Imaging engineers answer directly, with a response within 1-2 business days. Many questions are answered faster in the docs.

docs.framos.com ↗ Setup guides, troubleshooting, API references GitHub release notes ↗ Supported platforms and known limitations per driver release

What do you need help with?

Pick a topic. It routes you to the fastest answer and pre-fills the request form.

Module not detected, first boot, cabling
Docs →
Installation fails, version compatibility, platform support
GitHub ↗
Washed-out image, color cast, tuning package
Request your tuning package
Choosing sensor, lens and platform for your application
Repair or return
Defective unit, RMA number, return status
Returns and RMA

Open a support request

The more context you give us, the faster the first reply is useful, with no back-and-forth for basics.

Prefer email? support@framos.com

What we help with

Support is run by the same engineering team that builds the products.

Sensor and component guidance

Selecting the optimal image sensor, lens and platform combination for your use case.

Embedded system integration

Camera modules, processors and interface components across NVIDIA Jetson, NXP and custom environments.

Firmware, SDK and drivers

Installing and configuring FRAMOS-provided software packages, tools and firmware updates.

Image quality and evaluation

Troubleshooting and optimization based on EMVA1288/ISO-compliant lab testing and benchmarking.

Customization and prototyping

A direct line to our engineering services team, from product-specific adaptations to fast development from prototype to production.

Need to return a product?

The Returns and RMA page walks you through the process step by step.

Returns and RMA