Customer Support
Imaging engineers answer directly, with a response within 1-2 business days. Many questions are answered faster in the docs.
What do you need help with?
Pick a topic. It routes you to the fastest answer and pre-fills the request form.
Open a support request
The more context you give us, the faster the first reply is useful, with no back-and-forth for basics.
Prefer email? support@framos.com
What we help with
Support is run by the same engineering team that builds the products.
Selecting the optimal image sensor, lens and platform combination for your use case.
Camera modules, processors and interface components across NVIDIA Jetson, NXP and custom environments.
Installing and configuring FRAMOS-provided software packages, tools and firmware updates.
Troubleshooting and optimization based on EMVA1288/ISO-compliant lab testing and benchmarking.
A direct line to our engineering services team, from product-specific adaptations to fast development from prototype to production.
Need to return a product?
The Returns and RMA page walks you through the process step by step.