Returns & RMA Process

If you encounter a technical issue with your FRAMOS product, our support team will help determine the best course of action—whether that means troubleshooting, repair, or return. When a product return is necessary, we follow a structured RMA process to ensure quick handling and clear communication.

How to Request a Return (RMA)

1. Contact FRAMOS Technical Support
   If you’re experiencing a problem with your product, please contact us first:
   • Phone: +49.89.710667-58
   • Email: support@staging.framos.com
2. Receive Your RMA Number
   After reviewing your case, our team will issue a case-specific RMA number and a returns form.
3. Ship the Product
   Please send the item along with the completed returns form to the address provided. Shipping instructions will be included with your RMA.
4. Investigation & Processing
   Once we receive the product, we will evaluate the issue thoroughly. In some cases, the item may need to be returned to the manufacturer. You will be informed of any expected delays.
5. Stay Updated
   We’ll keep you informed throughout the entire process—from return confirmation to resolution.

Already Returned a Product?

For status updates on an existing RMA:

• Phone: +49.89.710667-64
• Email: rma@staging.framos.com
  Please include your RMA number in all correspondence.

Our Commitment to You

If issues arise with your vision system, sensor module, or frame grabber, our support team will do everything possible to find the best technical and commercial solution. We bring decades of experience and strong manufacturer partnerships to every case—whether it’s configuration assistance, repair, or return.

Important Notes

• If a return must be evaluated by the original manufacturer, processing time may increase. We will coordinate and keep you informed.
• This process does not constitute acceptance of warranty or liability claims under legal terms. Each return is handled on a case-specific basis.