{"id":12021,"date":"2025-01-17T13:16:24","date_gmt":"2025-01-17T13:16:24","guid":{"rendered":"https:\/\/framos.com\/resources\/support\/customer-support\/"},"modified":"2026-07-31T07:02:11","modified_gmt":"2026-07-31T07:02:11","slug":"kundenbetreuung","status":"publish","type":"page","link":"https:\/\/framos.com\/de\/ressourcen\/produktunterstutzung\/kundenbetreuung\/","title":{"rendered":"Kundenbetreuung"},"content":{"rendered":"<div class=\"relative wp-block-framos-three-columns\" id=\"section-anchor\">\n    \n    <div class=\"relative z-10\">\n        <div class=\"pt-24\">\n\n            <div class=\"mx-auto max-w-7xl\">\n                                    <p class=\"mx-auto text-base\/7 text-primary text-center max-w-4xl\">\n                        Technische Beratung und praktische Unterst\u00fctzung f\u00fcr Ihre Bildverarbeitungssysteme &#8211; bei jedem Schritt des Weges.                    <\/p>\n                \n                                    <h2 class=\"font-framos-light text-3xl lg:text-4xl leading-tight mb-6 text-framosDarkBlue dark:text-white mx-auto text-center max-w-4xl\">\n                        <strong><strong>Wie wir helfen k\u00f6nnen<\/strong><\/strong>                    <\/h2>\n                \n                                    <p class=\"text-gray-600 dark:text-gray-200 mx-auto mt-6 max-w-3xl text-center\">\n                        Wir bieten technische Unterst\u00fctzung f\u00fcr den gesamten Entwicklungszyklus der Bildgebung, einschlie\u00dflich:\n                    <\/p>\n                \n                <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 mt-16 sm:mt-20 lg:mt-24 lg:grid-cols-3\">\n\n                    \n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/opensource-icon.svg\"\r\n                    alt=\"camera module open source\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Sensor- und Komponentenanleitungen        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Wir helfen Ihnen bei der Auswahl der optimalen Kombination aus Bildsensor, Objektiv und Plattform f\u00fcr Ihren Anwendungsfall.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n    \r\n<\/div>\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/ecosystem-downloads.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Embedded System Integration        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Unterst\u00fctzung f\u00fcr Kameramodule, Prozessoren und Schnittstellenkomponenten in NVIDIA Jetson, NXP und kundenspezifischen Umgebungen.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n    \r\n<\/div>\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/prototype.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Firmware, SDK &amp; Treiberunterst\u00fctzung        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Hilfe bei der Installation und Konfiguration der von FRAMOS zur Verf\u00fcgung gestellten Softwarepakete, Tools und Firmware-Updates.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n    \r\n<\/div>\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/strobe.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Bildqualit\u00e4t &amp; Systembewertung        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Fehlersuche und Optimierung auf der Grundlage von EMVA1288\/ISO-konformen Labortests und Benchmarking.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n    \r\n<\/div>\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/ecosystem-downloads.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Anpassung &amp; Prototyping        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Support, der direkt mit unserem Engineering Services Team verbunden ist und produktspezifische Anpassungen und eine schnelle Entwicklung vom Prototyp bis zur Produktion erm\u00f6glicht.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n    \r\n<\/div>\n<div class=\"framos-seo-content\" style=\"display:none\">Technical guidance and hands-on support for your vision systems &#8211; every step of the way. We provide technical support across the full imaging development cycle, including:<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"wp-block-group max-w-7xl mx-auto py-16\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>WENDEN SIE SICH AN DEN KUNDENSUPPORT<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sie k\u00f6nnen uns unter <a href=\"mailto:support@framos.com\">support@framos.com<\/a> oder unter <strong>+49 89 710667-58<\/strong> erreichen. Wir bem\u00fchen uns, alle Anfragen innerhalb von <strong>1-2 Werktagen<\/strong> zu beantworten, abh\u00e4ngig von der Komplexit\u00e4t Ihres Problems. <\/p>\n\n\n<div class=\"wp-block-framos-white-cta\">\n <div class=\"bg-white bg-white dark:bg-framosDarkBlue px-6 py-24 sm:px-6 sm:py-32 lg:px-8\">\n <div class=\"mx-auto max-w-2xl text-center\">\n  <h2 class=\"font-framos-light text-3xl lg:text-4xl leading-tight mb-6 text-framosDarkBlue dark:text-white\">\n <strong>Sie m\u00f6chten ein Produkt zur\u00fcckgeben?<\/strong> <\/h2>\n \n  <p class=\"text-base leading-7 mb-4 text-gray-600 dark:text-gray-200 mx-auto mt-6 max-w-xl text-pretty text-lg\/8\">\n Besuchen Sie unsere Seite R\u00fccksendungen &amp; RMA f\u00fcr detaillierte Anweisungen zum Prozess und den erforderlichen Formularen. <\/p>\n \n <div class=\"mt-10 flex flex-col items-center justify-center gap-y-8 sm:flex-row sm:gap-x-6\">\n  <a href=\"https:\/\/framos.com\/resources\/support\/returns\/\" class=\"rounded-full group relative bg-primary px-11 py-2.5 text-base border-0 text-white visited:text-white shadow-sm hover:bg-framosDarkBlue hover:text-white dark:bg-primary dark:text-white sm:w-auto flex items-center md:ml-0 rounded-md px-3.5 py-2.5 text-sm font-semibold text-white shadow-sm focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-indigo-600 bg-primary hover:bg-secondary hover:text-white\"  data-cta=\"true\" data-cta-id=\"framos_white-cta.1.\" data-cta-label=\"\" data-cta-location=\"framos_white-cta@kundenbetreuung\" data-cta-destination=\"\" data-cta-type=\"inline\">\n Ansicht Retouren <div class=\"ml-1 -rotate-45 transition-all duration-200 group-hover:rotate-0\">\n <svg\n width=\"15\"\n height=\"15\"\n viewBox=\"0 0 15 15\"\n fill=\"none\"\n xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n class=\"h-5 w-5\"\n >\n <path\n d=\"M8.14645 3.14645C8.34171 2.95118 8.65829 2.95118 8.85355 3.14645L12.8536 7.14645C13.0488 7.34171 13.0488 7.65829 12.8536 7.85355L8.85355 11.8536C8.65829 12.0488 8.34171 12.0488 8.14645 11.8536C7.95118 11.6583 7.95118 11.3417 8.14645 11.1464L11.2929 8H2.5C2.22386 8 2 7.77614 2 7.5C2 7.22386 2.22386 7 2.5 7H11.2929L8.14645 3.85355C7.95118 3.65829 7.95118 3.34171 8.14645 3.14645Z\"\n fill=\"currentColor\"\n fill-rule=\"evenodd\"\n clip-rule=\"evenodd\"\n \/>\n <\/svg>\n <\/div>\n <\/a>\n \n  <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>WENDEN SIE SICH AN DEN KUNDENSUPPORT Sie k\u00f6nnen uns unter support@framos.com oder unter +49 89 710667-58 erreichen. Wir bem\u00fchen uns, alle Anfragen innerhalb von 1-2 Werktagen zu beantworten, abh\u00e4ngig von [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":11970,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-csup.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-12021","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/12021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/comments?post=12021"}],"version-history":[{"count":3,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/12021\/revisions"}],"predecessor-version":[{"id":30070,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/12021\/revisions\/30070"}],"up":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11970"}],"wp:attachment":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/media?parent=12021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}