{"id":11980,"date":"2025-05-19T10:41:22","date_gmt":"2025-05-19T10:41:22","guid":{"rendered":"https:\/\/framos.com\/resources\/support\/gibt-zurueck\/"},"modified":"2026-07-31T07:03:00","modified_gmt":"2026-07-31T07:03:00","slug":"gibt-zurueck","status":"publish","type":"page","link":"https:\/\/framos.com\/de\/ressourcen\/produktunterstutzung\/gibt-zurueck\/","title":{"rendered":"Retouren & RMA-Prozess"},"content":{"rendered":"
\n
\n
\n
\n

How It Works<\/h2>\n

Three Steps to Get You Up and Running<\/p>\n <\/div>\n

\n
\n
\n
\n Step 1<\/span>\n
\n
\n Contact FRAMOS Technical Support<\/strong> <\/div>\n
\n If you’re experiencing a problem with your product, please contact us first:
Phone:<\/strong> +49.89.710667-58
Email:<\/strong> support@framos.com<\/a> <\/div>\n <\/div>\n <\/div>\n \"\"\n\n <\/div>\n
\n
\n Step 2<\/span>\n
\n
\n Receive Your RMA Number<\/strong> <\/div>\n
\n After reviewing your case, our team will issue a case-specific RMA number<\/strong> and a returns form<\/strong>. <\/div>\n <\/div>\n <\/div>\n \"\"\n\n <\/div>\n
\n
\n Step 3<\/span>\n
\n
\n Ship the Product<\/strong> <\/div>\n
\n Please send the item along with the completed returns form to the address provided. Shipping instructions will be included with your RMA. <\/div>\n <\/div>\n <\/div>\n \"\"\n\n <\/div>\n
\n
\n Step 4<\/span>\n
\n
\n Evaluation & Processing<\/strong> <\/div>\n
\n Once we receive the product, we will evaluate the issue thoroughly. In some cases, the item may need to be returned to the manufacturer. You will be informed of any expected delays. <\/div>\n <\/div>\n <\/div>\n \"\"\n\n <\/div>\n
\n
\n Step 5<\/span>\n
\n
\n Stay Updated<\/strong> <\/div>\n
\n We\u2019ll keep you informed throughout the entire process-from return confirmation to resolution. <\/div>\n <\/div>\n <\/div>\n \"\"\n\n <\/div>\n
\n
\n <\/span>\n
\n
\n Already Returned a Product?<\/strong> <\/div>\n
\n For status updates on an existing RMA:
Phone:<\/strong> +49.89.710667-64
Email:<\/strong> rma@framos.com<\/a>
Please include your RMA number<\/strong> in all correspondence. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
\n

Unser Engagement f\u00fcr Sie<\/strong><\/h2>\n\n\n\n

Wenn Probleme mit Ihrem Bildverarbeitungssystem, Sensormodul oder Frame Grabber auftreten, wird unser Support-Team alles tun, um die beste technische und kommerzielle L\u00f6sung zu finden. Wir bringen jahrzehntelange Erfahrung und starke Partnerschaften mit den Herstellern in jeden Fall ein – egal ob es um Konfigurationshilfe, Reparatur oder R\u00fcckgabe geht. <\/p>\n<\/div><\/div>\n

\n
\n
\n <\/svg> <\/div>\n
\n

\n Wichtige Hinweise<\/strong> <\/h3>\n
\n

– Wenn eine R\u00fccksendung vom Originalhersteller gepr\u00fcft werden muss, kann sich die Bearbeitungszeit verl\u00e4ngern. Wir werden uns mit Ihnen abstimmen und Sie auf dem Laufenden halten.
– Dieser Vorgang stellt keine Anerkennung von Garantie- oder Haftungsanspr\u00fcchen<\/strong> im rechtlichen Sinne dar<\/strong>. Jede R\u00fccksendung wird fallbezogen bearbeitet. <\/p> <\/div>\n

\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Unser Engagement f\u00fcr Sie Wenn Probleme mit Ihrem Bildverarbeitungssystem, Sensormodul oder Frame Grabber auftreten, wird unser Support-Team alles tun, um die beste technische und kommerzielle L\u00f6sung zu finden. Wir bringen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11970,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"services-no-image.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11980","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/comments?post=11980"}],"version-history":[{"count":3,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11980\/revisions"}],"predecessor-version":[{"id":30088,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11980\/revisions\/30088"}],"up":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11970"}],"wp:attachment":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/media?parent=11980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}