{"id":11970,"date":"2025-01-17T13:14:34","date_gmt":"2025-01-17T13:14:34","guid":{"rendered":"https:\/\/framos.com\/resources\/support\/"},"modified":"2026-07-31T07:02:11","modified_gmt":"2026-07-31T07:02:11","slug":"produktunterstutzung","status":"publish","type":"page","link":"https:\/\/framos.com\/de\/ressourcen\/produktunterstutzung\/","title":{"rendered":"Produktunterst\u00fctzung &#038; Hilfe"},"content":{"rendered":"\n\n<div class=\"relative wp-block-framos-three-columns\" id=\"section-anchor\">\n    \n    <div class=\"relative z-10\">\n        <div class=\"py-24 sm:py-32\">\n\n            <div class=\"mx-auto max-w-7xl\">\n                                    <p class=\"mx-auto text-base\/7 text-primary text-center max-w-4xl\">\n                        Greifen Sie auf Handb\u00fccher, Schnellstartanleitungen, Integrationsanweisungen und technische Dokumentation in unserem offiziellen Dokumentationsportal zu.                    <\/p>\n                \n                                    <h2 class=\"font-framos-light text-3xl lg:text-4xl leading-tight mb-6 text-framosDarkBlue dark:text-white mx-auto text-center max-w-4xl\">\n                        <strong>Entdecken Sie unsere Produkt-Support-Ressourcen<\/strong>                    <\/h2>\n                \n                                    <p class=\"text-gray-600 dark:text-gray-200 mx-auto mt-6 max-w-3xl text-center\">\n                        FRAMOS steht Ihnen w\u00e4hrend Ihrer gesamten Produkt- und Systementwicklung mit engagiertem <strong>Produktsupport<\/strong> zur Seite. Ganz gleich, ob Sie einen neuen Bildsensor evaluieren, Treiber f\u00fcr ein Bildverarbeitungsmodul installieren, die Firmware aktualisieren oder eine Produktr\u00fccksendung anfordern m\u00f6chten &#8211; wir sind f\u00fcr Sie da.<br \/>Diese Seite f\u00fchrt Sie zu Dokumentation, Software, Konfigurationstools und direktem <strong>Experten-Support<\/strong> f\u00fcr FRAMOS Hardware und Systeme. \n                    <\/p>\n                \n                <div class=\"grid grid-cols-1 md:grid-cols-2 gap-8 mt-16 sm:mt-20 lg:mt-24 lg:grid-cols-4\">\n\n                    \n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/opensource-icon.svg\"\r\n                    alt=\"camera module open source\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Software &amp; Downloads        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Finden Sie Firmware, Treiber, SDKs, Evaluierungspakete und Produktdatenbl\u00e4tter f\u00fcr alle FRAMOS-Hardware.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n            <a href=\"https:\/\/framos.com\/de\/ressourcen\/produktunterstutzung\/downloads\/\" class=\"self-start rounded-full group relative bg-primary px-11 py-2.5 text-xs border-0 text-white visited:text-white shadow-sm hover:bg-framosDarkBlue hover:text-white dark:bg-primary dark:text-white sm:w-auto flex items-center md:ml-0 mt-4\"  data-cta=\"true\" data-cta-id=\"framos_column-child.1.button\" data-cta-label=\"\" data-cta-location=\"framos_column-child@produktunterstutzung\" data-cta-destination=\"\" data-cta-type=\"primary\">\r\n            <span>Zugang Downloads<\/span>\r\n            <div class=\"ml-1 -rotate-45 transition-all duration-200 group-hover:rotate-0\">\r\n                <svg width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"h-5 w-5\">\r\n                    <path d=\"M8.14645 3.14645C8.34171 2.95118 8.65829 2.95118 8.85355 3.14645L12.8536 7.14645C13.0488 7.34171 13.0488 7.65829 12.8536 7.85355L8.85355 11.8536C8.65829 12.0488 8.34171 12.0488 8.14645 11.8536C7.95118 11.6583 7.95118 11.3417 8.14645 11.1464L11.2929 8H2.5C2.22386 8 2 7.77614 2 7.5C2 7.22386 2.22386 7 2.5 7H11.2929L8.14645 3.85355C7.95118 3.65829 7.95118 3.34171 8.14645 3.14645Z\" fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\"\/>\r\n                <\/svg>\r\n            <\/div>\r\n        <\/a>\r\n    \r\n<\/div>\n\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/ecosystem-downloads.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Kontakt zum technischen Support        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Fordern Sie \u00fcber unser Support-Ticketing-System fachkundige Unterst\u00fctzung bei der Integration, Konfiguration oder bei Fragen zu Hardware und Software an.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n            <a href=\"#\" class=\"self-start rounded-full group relative bg-primary px-11 py-2.5 text-xs border-0 text-white visited:text-white shadow-sm hover:bg-framosDarkBlue hover:text-white dark:bg-primary dark:text-white sm:w-auto flex items-center md:ml-0 mt-4\"  data-cta=\"true\" data-cta-id=\"framos_column-child.2.button\" data-cta-label=\"\" data-cta-location=\"framos_column-child@produktunterstutzung\" data-cta-destination=\"\" data-cta-type=\"primary\">\r\n            <span>Learn more<\/span>\r\n            <div class=\"ml-1 -rotate-45 transition-all duration-200 group-hover:rotate-0\">\r\n                <svg width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"h-5 w-5\">\r\n                    <path d=\"M8.14645 3.14645C8.34171 2.95118 8.65829 2.95118 8.85355 3.14645L12.8536 7.14645C13.0488 7.34171 13.0488 7.65829 12.8536 7.85355L8.85355 11.8536C8.65829 12.0488 8.34171 12.0488 8.14645 11.8536C7.95118 11.6583 7.95118 11.3417 8.14645 11.1464L11.2929 8H2.5C2.22386 8 2 7.77614 2 7.5C2 7.22386 2.22386 7 2.5 7H11.2929L8.14645 3.85355C7.95118 3.65829 7.95118 3.34171 8.14645 3.14645Z\" fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\"\/>\r\n                <\/svg>\r\n            <\/div>\r\n        <\/a>\r\n    \r\n<\/div>\n\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/prototype.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            Retouren &amp; RMA-Prozess        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Sie m\u00f6chten ein Produkt zur\u00fcckgeben? Sehen Sie sich unsere R\u00fcckgabebedingungen an, erhalten Sie Ihre RMA-Nummer und verfolgen Sie Ihre R\u00fcckgabe.         <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n            <a href=\"https:\/\/framos.com\/de\/ressourcen\/produktunterstutzung\/gibt-zurueck\/\" class=\"self-start rounded-full group relative bg-primary px-11 py-2.5 text-xs border-0 text-white visited:text-white shadow-sm hover:bg-framosDarkBlue hover:text-white dark:bg-primary dark:text-white sm:w-auto flex items-center md:ml-0 mt-4\"  data-cta=\"true\" data-cta-id=\"framos_column-child.3.button\" data-cta-label=\"\" data-cta-location=\"framos_column-child@produktunterstutzung\" data-cta-destination=\"\" data-cta-type=\"primary\">\r\n            <span>Ansicht Retouren<\/span>\r\n            <div class=\"ml-1 -rotate-45 transition-all duration-200 group-hover:rotate-0\">\r\n                <svg width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"h-5 w-5\">\r\n                    <path d=\"M8.14645 3.14645C8.34171 2.95118 8.65829 2.95118 8.85355 3.14645L12.8536 7.14645C13.0488 7.34171 13.0488 7.65829 12.8536 7.85355L8.85355 11.8536C8.65829 12.0488 8.34171 12.0488 8.14645 11.8536C7.95118 11.6583 7.95118 11.3417 8.14645 11.1464L11.2929 8H2.5C2.22386 8 2 7.77614 2 7.5C2 7.22386 2.22386 7 2.5 7H11.2929L8.14645 3.85355C7.95118 3.65829 7.95118 3.34171 8.14645 3.14645Z\" fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\"\/>\r\n                <\/svg>\r\n            <\/div>\r\n        <\/a>\r\n    \r\n<\/div>\n\n\r\n<div class=\"column-card min-h-[400px] bg-white dark:bg-secondary rounded-2xl p-5 xl:p-8 flex flex-col justify-between ring-1 ring-gray-900\/10 sm:p-10 shadow-2xl\">\r\n    \r\n    <!-- INNER WRAPPER: Groups Image, Title, and Text at the top -->\r\n    <div class=\"flex flex-col flex-grow\">\r\n                    <div class=\"block mb-4 w-8 h-8\" >\r\n                <img decoding=\"async\"\r\n                    src=\"https:\/\/framos.com\/wp-content\/uploads\/2025\/05\/strobe.svg\"\r\n                    alt=\"\"\r\n                    class=\"w-full h-auto object-contain\" \/>\r\n            <\/div>\r\n        \r\n        <h3 class=\"text-framosDarkBlue dark:text-white text-lg xl:text-xl mb-4 pt-0\">\r\n            GitHub &amp; Open Source Tools        <\/h3>\r\n\r\n        <p class=\"text-gray-600 dark:text-gray-200 text-xs font-normal mb-4\">\r\n            Entdecken Sie Treiber, Referenzanwendungen und von der Community unterst\u00fctzte Tools f\u00fcr Plattformen wie NVIDIA Jetson und NXP i.MX.        <\/p>\r\n    <\/div>\r\n\r\n    <!-- BUTTON: Pushed to the very bottom by the justify-between -->\r\n            <a href=\"https:\/\/github.com\/framosimaging\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"self-start rounded-full group relative bg-primary px-11 py-2.5 text-xs border-0 text-white visited:text-white shadow-sm hover:bg-framosDarkBlue hover:text-white dark:bg-primary dark:text-white sm:w-auto flex items-center md:ml-0 mt-4\" data-cta=\"true\" data-cta-id=\"framos_column-child.4.button\" data-cta-label=\"\" data-cta-location=\"framos_column-child@produktunterstutzung\" data-cta-destination=\"\" data-cta-type=\"primary\">\r\n            <span>GitHub erforschen<\/span>\r\n            <div class=\"ml-1 -rotate-45 transition-all duration-200 group-hover:rotate-0\">\r\n                <svg width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"h-5 w-5\">\r\n                    <path d=\"M8.14645 3.14645C8.34171 2.95118 8.65829 2.95118 8.85355 3.14645L12.8536 7.14645C13.0488 7.34171 13.0488 7.65829 12.8536 7.85355L8.85355 11.8536C8.65829 12.0488 8.34171 12.0488 8.14645 11.8536C7.95118 11.6583 7.95118 11.3417 8.14645 11.1464L11.2929 8H2.5C2.22386 8 2 7.77614 2 7.5C2 7.22386 2.22386 7 2.5 7H11.2929L8.14645 3.85355C7.95118 3.65829 7.95118 3.34171 8.14645 3.14645Z\" fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\"\/>\r\n                <\/svg>\r\n            <\/div>\r\n        <\/a>\r\n    \r\n<\/div><div class=\"framos-seo-content\" style=\"display:none\">Access manuals, quick start guides, integration instructions, and technical documentation on our official documentation portal. FRAMOS is here to provide dedicated &lt;strong>product support&lt;\/strong> throughout your product and system development journey. Whether you need to evaluate a new image sensor, install drivers for a vision module, update firmware, or request a product return-we\u2019ve got you covered.&lt;br>This page connects you to documentation, software, configuration tools, and direct expert &lt;strong>product support&lt;\/strong> for FRAMOS hardware and systems.<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":11223,"parent":11827,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tech-template.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11970","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/comments?post=11970"}],"version-history":[{"count":3,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11970\/revisions"}],"predecessor-version":[{"id":30069,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11970\/revisions\/30069"}],"up":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/pages\/11827"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/media\/11223"}],"wp:attachment":[{"href":"https:\/\/framos.com\/de\/wp-json\/wp\/v2\/media?parent=11970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}